Makarem Al Bait Hotel Al Aziziyah Hotel

Very poor and non cooperative staff. Not recommended at all.

Hotel is nice and clean but no room cleaning no service at all. It’s good for one day stay if you stay more than one days no room clean until you check out.

Confirmed Check in time is 4 PM. We reached the hotel by 3.30 pm. We were told to wait for a few minutes. The staff did not give any reason for this. I again approached the staff after 30 minutes. I was again told to wait. There were many people already waiting at the reception. The staff at reception was saying the same thing to everyone. Many guests were with small kids. By around 4.30 PM we realized that the existing guests were checking out late, some checking out at 4 pm, some at 4.30 pm etc. The hotel check out time is 2 PM. And this meant that the rooms were not ready for the new guests. None of the staff at reception seemed to be trained or experienced to manage such situation. It was very disappointing for all the guests who were waiting for checkin including me. We were finally given rooms by 6 PM, after continuous follow-up for around 2 and half hours. Please be very careful while booking at this hotel during busy seasons.