سوسايتي كرافت - فندق أسكوت التحلية - جدة مطالبة

Very good location and facility, however the saff handling the property are very young lacking exceperience to handle such hotel. I have reserved an exective one bedroom appartement in the 11th floor during check in it took too nuch time to check me in. after check in i was sleeping in my room and at 01:00 am in the morning someone was knocking at my door and i opened for him and he was the waiter with some luggages i asked him how can i help you he said he need to drop the luggages on my room i told him they are not mine and he insisted as hecwas directed by the reception and i called the receiption and he said it was by mistake as one of the customers he just checked in and he gave my room number to the waiter by mistake. Since i suffer a sleeping disorder i requested him to let the duty manager to call me and he was trying to give execuces but i insist to call the manager . After a while manager called me i explained to him the case and he responded litteraly( this is normal and it can happen) i told him i suffer from sleeping disorder and he said he is ready him to come upstar to my room to collect my luggages to check my out with no refund . I asked him his name and he said his name is Bader Rashad and he is the duty manager of the hotel. When i met him he was very young not more than 26 years old. This os my experence with ascot tahlia