لوبي كافيه - بارك إن باي راديسون مكة العزيزية مطالبة

The worst management especially the manager who needs to take an ethics class. For every query the manager and his team say NOT MY PROBLEM. Queries were like why is your shuttle service not working, why can’t I reheat my food, why do i need to change my room as on the day of checkin i had two bookings and manager said i can stay in the same room for my whole duration and on the second day they called to change room within one hour and on inquiring he said NOT MY PROBLEM. I think the staff is really illiterate and they know a little English and the famous lines NOT MY PROBLEM taught to them by a white guy who is apparently the general manager of this pathetic hotel. Its far has worst management the shuttle is so old that it may fall apart and driver drives like he is drunk or high on something. The lower management such as room service and other staff was really nice and helpful. The manager the women on the counter lacks basic ethics so its a big NO as self respect comes first. The funny thing when shuttle service was not working the manager was cursing the Government and when I asked to reheat my food and the oven was not working i asked that how did you got five stars and the same manager was praising his government to give this hotel five star totally lame. So i would request you guys to avoid this hotel as staff lack moral character and they need to learn ethics. I would make sure no one in my circle and the travel agents i know will ever book at this place.

Beautiful rooms. Very well equipped. We had the pleasure of staying in a suite and we’re not disappointed with the room at all. Only downside was that housekeeping were non existent, even after many calls to reception. Breakfast is mediocre. Shuttle service is okay but pick up and drop-off points at Haram we’re too far. Taxis can be found very easily though. Major plus point was that Al-Romansiah was only a two minute walk from the hotel!!

Room wasn't ready on arrival. Room was very hot and had no idea how to turn it on. Instructions were only in arabic. Staff on reception could barely speak english. We were 2 adults and 3 children, and we had to go to reception to get someone to come and convert sofa beds, but then there were no quilts or pillows. These beds for kids were ready by 11.30pm. Quite disappointed for a 5 star hotel. Breakfast had mostly arabic food. No fried eggs or omelette was available. No butter for bread and this was 9am. Although we were let late check out but overall experience was bad.

A 5 star rated hotel, but the service level is not even 3 star. The rooms were clean but the wash rooms were not clean. Had to call for maintenance department to report of clogged wash basin sink and shower area as well. No towels were available, and only when i called they delivered. Next room service the old ones were removed and no new ones provided had to ask for it again. The sofa were broken. Over all poorly maintained property.

Hotel is not even worth for 4 stars. Breakfast- small set of meals, coffee machine was broken. Housekeeping- rooms are dirty, everywhere dots and stains. Towels, dental kit, slippers can be only given! when you request and wait for hours! Reception or guest service will ignore your phone calls. I was completely failed when expecting 4-5 star service during my stay with family in December, 2022.