Zowar International Hotel

AVOID THIS HOTEL - IT IS A FILTHY PLACE We checked in the hotel in the morning of 18-Sun-2024 and were a checked in a room (711) and immediately we noticed the following: • Room was very filthy with very bad smell and even the linens were not changed • The carpets were very old with stinking smell • We opened the fridge and it was full of fungus and very bad odor and definitely not something to can keep your food in it. • Then we went in the bathroom and it was very filthy with lot of mold everywhere and never cleaned • We asked the bell boy to turn the AC and he said it will work after the sometime. I requested the room to be changed and was told that they will shift me to better room the next day • The whole night we couldn’t sleep as the AC did not work and it was extremely hot and there was no fan as well • The next day morning I went to the reception and requested the room to be changed but was denied as they said there were no rooms were available • I requested to fix the AC at least as we couldn’t stay in that filthy room but was never done in spite of several requests. • It was extremely difficult to stay in that room and I humbly requested to at least open the window but I was told that the window also cannot be opened and this is a serious issue. • Finally, as we could not stay in these extremely unhealthy conditions, we checked out of the hotel one day earlier on 20-Feb-2024. • Not even on a single day anyone cleaned the room AVOID THIS HOTEL AT ALL COST. THEY DO NOT WHAT CUSTOMER ISSUE IS. THE FRONT DESK GIRL IS VERY RUDE

Only thing going for this place is the location. 10min walking to masjid Nabawi. Absolutely no way this qualifies as a 4 star hotel. Bathroom was disgusting, moldy shower/sinks. Rooms are very small, barely any space to eat if you bring food back. There is not even a chair in the room, just 2 beds. Worst of all, the management disables air conditioning in the middle of a desert. My thermostat is set at 5 degrees Celsius but my room is still hot. Would not recommend at all.

Where can I start, this place is probably the worst hotel I have ever stayed in. First got checked into an uncleaned room. Requested to be moved to another, the staff showing us the new room was incredibly rude. Pretty much every room we were shown had a damp smell and was so outdated, broken furniture, dusty Mats and molds everywhere. The toilet full of limescale and water temperature is not consistent. The switch doesn't work and the air con only works when it wants too. The service is atrocious, things that have been promised in the booking aren't available e.g. iron, towels etc. You really have to pester them to get the towels and asking for iron, they will instead try to sell you their laundry service, priced by the kilo. We asked for our room to be cleaned when we went outside, came back 4 hours later The rooms were not touched. All in all please stay away from this place. Don't get tricked by the pictures etc.

DO NOT BOOK. genuinely the worst hotel i've ever stayed at. you could tell the building was old and badly taken care of. my room wasn’t very spacious and wasn’t made to fit 4 people at all even though it said it was. i noticed some stains on the bedsheets and the curtains do not open fully. lamp bulbs, lamp shade, kettle and cups were missing from the room. it also completely smelt of smoke and overall had a strange smell to it. i also saw an insect or 2 in the room as well. i was considering sleeping outside at the masjid instead of in the hotel room because i felt so disgusted from everything. the bathroom was absolutely horrendous too. the door for the bathroom didn’t even close, never mind lock. there were no towels put in there so i had to ask for some. there was also mould all over the bathroom which i overheard other guests in the hotel talking about having in their bathrooms too. i was planning to shower at the hotel but the conditions made it so uncomfortable for me so i decided not to. the breakfast was quite disappointing too. the only thing i actually liked from it were the pancakes. the selection wasn’t really for my taste either but that might differ from person to person. the elevators were extremely slow to get on and the stairs were in a dodgy and hidden area. the hotel also has a lack of wheelchairs so you must be on the lookout for one yourself as staff do not help you. also if you lose your hotel card or need a spare one, they do not give you one till after dhuhr so that can be a hassle. wifi does not work at all. even though it says it is free, it doesnt connect. i really do warn anyone who is considering booking at this hotel. although it was only a 5 minute walk to the masjid, there are closer and probably better ones so please book somewhere else.

Worst hotel I’ve stayed in! Rooms were broken and damages everywhere. Pictures couldn’t be more deceiving. Poor facilities - no towels and one toilet roll. Had to ask numerous to get any. Worst customer service I experienced - the receptionist said our booking number was incorrect so I gave him our print out documents, he threw them back at me. Did not try to help one bit. After ringing our travel agents and sorting ourselves, he stayed silent while giving our room cards. Then we asked if everything was ok now, he told us to go away.