ZamZam Pullman Makkah Hotel

The quality of the room was better than my last stay, I didn’t have a leaking shower this time. However, I prefer to stay elsewhere for the fact that the quality of the rooms, amenities, breakfast is better at the Hilton with same price. The housekeeping operators were very slow, I had to call for my request more than three times and didn’t even get what I had requested for until the next day. The first day of my stay the housekeeping team didn’t clean the room and I had to call two different times to get a team to clean the room. What I normally expect to see in a room wasn’t there, like dental hygiene kit, sewing kit, q tips, slippers, floor mats for the bathroom or a loaf for bathing. The only thing I liked was the staff on the front desk and the lady who called me on my last day of check up on my stay. Although I thought that there were miscommunication among the team because they called me twice to ask me when I was checking out. I thought it was weird to ask me twice the same question as the lady was very professional but the second call I got a call from the front desk waked me up to answer the same question. Overall I was not planning to stay at Pullman Zamzam again, as I do prefer Hilton Convention Center Hotel. The rooms are new there, breakfast is much better (from my previous stay experience), while the location is almost the same. I might try Pullman Zamzam one more time as the lady who called to check on my stay was very nice. Lastly the elevator was a problem, it could take you up to 10 minutes just to reach the lobby which was a huge inconvenience.

Booked this hotel for my parents to perform Umrah, and unfortunately, they had a terrible time. Let's start off with the insects issue. The rooms were infested with a variety of bugs (I don't even know how you can get multiple type of infestations in the same room, but Pullman ZamZam managed to pull it off). Cockroaches were crawling out of the telephone, and different bugs all over the bathrooms. When my parents had complained to the front reception, Reception had informed them that this is a known issue, and they can pick a different room. When my parents went to look at the other room... they were all infested. Toilet/ amenities were broken... Check in staff seem dis-interested in helping out with anything... This list can go on forever... In summary, save your money and go next door! This is not a 5-star hotel, whoever gave them 5 stars needs a long hard look in the mirror to evaluate their life values!!!!

I have booked Presidential suit with 1 king size bed and 3 Single bed. What i got is completely different than the one shown in the booking website. The room that was allocated had only single bed. Bathroom conditions were bad. Furniture in the room were in bad condition. I have stayed in the same hotel few time before. Was expecting the same level this time. I believe they allocated the room that was supposed to be renovated. Breakfast is fine with variety of items. Other good thing is the location near to haram.

Mariam was amazing at checking. Her professionalism and personalized service added an extra layer of comfort to my stay, making it truly exceptional. I highly recommend this hotel and I would ask for Sister Mariam again. Such a dedicated and customer-oriented experience.

They charge 5 star hotel prices for 2 star rooms. The only good thing about this how close it is to that Haram. But there’s other better hotels in this tower I would rather to go instead The lobby is very deceiving, looks good ONLY on the outside, but it’s evident how old everything is once you enter the rooms. They don’t even clean the rooms or stock them. Had to call housekeeping right away because there was no towels or soap or anything in the room. It took 30 minutes and calling 5 times to get towels to wash our hands. There is a visible layer of dust that we had to clean off ourselves. They stopped event picking up and answering the phone at a certain point. This hotel is the exact opposite of luxury. NOT worth the price. Anyone that calls this a 5 star hotel has never been in one.