مراجعة جوجل
The quality of the room was better than my last stay, I didn’t have a leaking shower this time. However, I prefer to stay elsewhere for the fact that the quality of the rooms, amenities, breakfast is better at the Hilton with same price.
The housekeeping operators were very slow, I had to call for my request more than three times and didn’t even get what I had requested for until the next day. The first day of my stay the housekeeping team didn’t clean the room and I had to call two different times to get a team to clean the room. What I normally expect to see in a room wasn’t there, like dental hygiene kit, sewing kit, q tips, slippers, floor mats for the bathroom or a loaf for bathing.
The only thing I liked was the staff on the front desk and the lady who called me on my last day of check up on my stay. Although I thought that there were miscommunication among the team because they called me twice to ask me when I was checking out. I thought it was weird to ask me twice the same question as the lady was very professional but the second call I got a call from the front desk waked me up to answer the same question.
Overall I was not planning to stay at Pullman Zamzam again, as I do prefer Hilton Convention Center Hotel. The rooms are new there, breakfast is much better (from my previous stay experience), while the location is almost the same. I might try Pullman Zamzam one more time as the lady who called to check on my stay was very nice.
Lastly the elevator was a problem, it could take you up to 10 minutes just to reach the lobby which was a huge inconvenience.