Villa Park Furnished Residential Units

while booking we mentioned early arrival around 11am, after booking we got msg that early check in is based upon availability, when arrived there receptionist ask us to see the suite if suitable or not, we checked it was ok, then he asked 300 Riyal extra money for early check in charges due to high in demand we asked him it's unfair and very unprofessional as suite is already available then why he's charging us extra for 4 hours early check in, after paying 2100/- for two nights we asked for baby crib, receptionist said go to the room he'll send someone, after calling many times only a cheap and dirty mattress came, no crib, never going back there. not recommended.

Worst experience. My siblings mentioned to book here again cause they were provided with best services last year. But then when the son of the owner "abu faisal" handled the service, he provided us with the worst one and lied over and over. He said there was no room with 2bedrooms but when we checked here, there are available ones. He said we were 18 people, but we were only 16 and refuse to go back check the cctv. He wanted us to pay more and did not feel bad WAKING UP the kids and our parents (above 60s of age) HE SAID HE LET US GO CHECK IN SO NOT TO "احراج" us, but the policy of the hotel us blablabla. In the end, he let us all go down leaving our stuff in the room. And said to pay. Now we lost stuff in the room without knowing how because of the worst service he provided.

DON'T BOOK ON THIS HOTEL. ESPECIALLY WHEN THE SON IF THE OWNER IS HANDLING IT "ABU FAISAL" THEY WILL TREAT YOU GOOD AT FIRST LET YOU STAY BUT WILL EVENTUALLY FIND A WAY TO GET MONEY FROM YOU SHAMELESSLY AND KICK YOU OUT IF YOU DONT GIVE MONEY MORE THAN THE AGREED PAYMENT.

I've never experienced such a poor customer service from any other hotel. First of all, I didn't see anyone at the airport to pick me up although I paid for it. They didn't even listen to me when I talked about this when I arrived the hotel. If you call the reception, you're lucky if you get connected. Their attitude is so horrible that they don't value you at all. I've been here for 5 days quarantine, and the food they serve is nothing compared to the cost we pay. For breakfast, just a 1 riyal worth bread and a banana. That's it. You can't even make coffee whenever you want. The powder and sugar are limited. The wifi is just waste, Kettle is not working, and overall, you'll just hate the entire kingdom for choosing this hotel. I want to report this to Etihad Airways for letting their passengers experience this hell like place. I do not recommend this hotel for anyone.

Not good hotel, quarantine food is very waste only provide kubboos & barik rice. Wifi not work properly.