مراجعة جوجل
As a current guest at the hotel, I feel compelled to share my disappointing experience. Despite booking an executive suite with a partial view, I was dismayed to find no view whatsoever from my room. Additionally, I had specifically requested one bedroom with two single beds and another with a king bed, yet both rooms were furnished with king beds.
Communication with the staff has been a major challenge. Whenever I try to address the issues at reception, I am directed to contact the reservation team, only to be redirected back to reception. This lack of coordination is incredibly frustrating.
Moreover, there is a concerning lack of security in the rooms, as there are no locks, and the staff seem unable to provide keys. Despite numerous assurances that someone would come to address these issues, no one has shown up, and my attempts to reach them by phone have been unsuccessful.
As a current guest, I am deeply disappointed by the disregard for guest comfort, safety, and communication at this hotel. I sincerely hope that these issues can be promptly addressed to ensure a more pleasant stay for future guests.
Room: 828 currently
Update: My recent stay at Taiba Suites has been marred by disappointment and frustration due to several issues regarding room allocation and the overall level of service provided.
Upon arrival, I was dismayed to discover that the rooms I had booked, which were supposed to have two single beds and one double bed each, were instead furnished with double beds in both rooms. This discrepancy between the booking and the actual room setup was a significant inconvenience, especially considering the length of my stay (15 days).
Despite promptly bringing this issue to the attention of the hotel staff, my concerns were initially brushed aside, and I was left feeling ignored and overlooked for four days. This lack of responsiveness and accountability was deeply disappointing and made me question the hotel's commitment to customer satisfaction.
When I finally managed to speak with someone regarding the issue, I was met with further disappointment. Not only was there no effort made to rectify the mistake and provide the rooms as originally booked, but I was also informed that any alternative room options would come at an additional cost, despite the hotel having availability
This experience has left a sour taste in my mouth and tarnished my overall impression of Taiba Suites. As a paying guest, I expected better communication, accountability, and a genuine effort to address and rectify mistakes. Unfortunately, the level of service provided fell far short of my expectations.
In conclusion, I would caution future guests considering a stay at Taiba Suites to be wary of potential discrepancies between booking expectations and reality, as well as the lack of responsiveness and accountability demonstrated by the staff.
