Name: Somerset Downtown Al Khobar
Address: Prince Faisal bin Fahad Road, Al Bandariah
Rating: 4.4

مطاعم قريبة

المواقع السياحية المجاورة

المراجعات

4.4

ممتاز

من :عدد التقييمات

ممتاز		47
جيد جدا		9
جيد		1
متوسط		0
ضعيف		4

Service		0.0
Organization		0.0
Friendliness		0.0
Area Expert		0.0
Safety		0.0

Beenish Azeem

04/20/2024 18:07

مراجعة جوجل

The Manager needs to be trained in hospitality. Booked a higher category room but was given a lower category one and when we complained the manager refused to refund or upgrade us although the hotel staff was willing to help out. Also when we complained on Google reviews, he left a generic response and said has forwarded the complaint to the hotel staff although the complaint was against him and not the staff. Families should stay away from this hotel.

Haseeb Anwar Khokhar

02/22/2024 17:29

Booked a premier apartment for extra price but was given a lower room category. On informing the reception initially was lied to that it's higher category even though the hotel staff acknowledged that it's a lower category and the pictures and description on the hotel website was different from what I was given. Eventually they accepted as well and said they would contact the manager. It took 2 hours for all this and was amazingly told by the manager again that it's a higher category room and nothing can be done about it. Very very disappointing , dishonest and non professional attitude of the manager.

Mubarak Alswedan

12/12/2022 23:54

The reception staff is very messy and disrespectful.. he is not aware of what he supposed to do. He is one of the worst people I have met. The place is bigger than him. I wish I could have mentioned his name . Never to come back anymore. I hope the management can see mu comment.

Mohammed Alhaidan

10/13/2022 10:44

A Hotel Where Personal Items Get Stolen... My wife’s most precious ring got stolen from our room after room service cleaned it. I was promised a call from the GM of the hotel which never happened which shows the lack of care from the hotel’s management towards their guests. No Compensation whatsoever was offered not even a cup of coffee to show their regrets.

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Somerset Downtown Al Khobar

Somerset Downtown Al Khobar

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Beenish Azeem

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Haseeb Anwar Khokhar

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Mubarak Alswedan

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Mohammed Alhaidan

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Somerset Downtown Al Khobar

Somerset Downtown Al Khobar

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المواقع السياحية المجاورة

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