مراجعة جوجل
The room was great.
The food was so-so, not many options.
The staff at the restaurant were not very responsive. I asked for a baby chair but it didn't come until finally, I asked for it again. When it finally arrived, the staff only gave me the baby chair without taking the initiative to help me move the existing chair to arrange the baby chair.
The staff at the reception were also not very friendly when I asked for help to send drinking water to my room because until almost sunset there was no drinking water sent to my room.
Compared to the hotel I stayed in Makkah (also a 4-star hotel), the service was a downgrade.
The location was great. Easy to access and it only took 3-5 minutes to walk to the Prophet's Mosque.
I booked a Standard Twin Room and they gave me a King Room, which was great.
The staff who served the check-in process were very friendly and seemed to really want to give their best.