Saja Al Madinah

The hotel was average. The staff was not trained and the breakfast was average as well. The dishes should have been labeled so the customers could easily choose what they want The hotel was definitely overpriced. I feel I didn't get my money's worth. The only good thing was the hotel 's location

Unfortunately it wasn’t as i expected. The hotel in reality doesn’t match the photos available when booking the rooms. The rooms maintenance and cleanliness isn’t good at all and i am actually amazed how such a hotel claims to be a 5 stars when 2 stars is considered much for it. Despite the fact above, the reception and the maintenance staff are very sweet and respectful. The toiletry towels are dirty “overused” and should be used for floors and not being put as a new towel. The water heater and iron machine both broken and dirty. The sitting chairs have broken legs and we actually requested them to come and fix it. The sofas in the living room are very dirty. The room designs and colors are very random and placement of furniture in the rooms are very disorganized. The air conditioner is very noisy when turned on and seems to be very old. The flushing machine of the toilet didn’t work and we actually fixed it on our own! We rented a family suite and the lights in the corridor of the suite doesn’t turn off!! We have searched every button in the suite and we even asked the staff and none of them knew how to turn them off!! With all that being said, this hotel is not worth the money spent.

Incredibly cruel Al Madinah Hotel, as soon as we entered the room, we got a room without a view out, the floor of the room was dirty, towels came after a protest, drinking water came late, WIFI was slow, .... really a hotel where to test patience. Do you dare to test your patience? Stay here. Haha...