مراجعة جوجل
After a week of planning, we had decided to have our lunch buffet at this hotel. I extended invitations to three of my friends to join me for the occasion. Upon arriving at the hotel restaurant, we were greeted by an attendant who inquired if we were guests staying in one of the rooms. I informed him that we were walk-in customers, but he seemed skeptical and proceeded to call his colleagues. Shortly after, he summoned his supervisor, indicating a sense of confusion and uncertainty. This experience left us feeling as though we were being profiled, rather than being warmly welcomed as valued guests. It is crucial for the staff to be trained in proper customer service techniques, ensuring that guests feel genuinely welcomed and attended to. Furthermore, the limited and unappetizing food options provided further dissuaded us from staying, prompting us to seek an alternative hotel where we felt genuinely welcomed.