Mercure Corniche Al Khobar

Poorly maintained. The lounge, loft, and premises are not cleaned for ages. One could see the accumulated dust and leaves fallen when you look out from the elevator as it moves up. Elevators are very slow, and the access control (normal in all ALL hotels) was not functional. The front slide doors were not working as I arrived. When I left the hotel, a hoist was in operation, blocking the entrance for some maintenance without having any safety precautions or measures. No welcome drink voucher served. Room I booked a non-smoking room, but I could see the ashtray at the coffee table as I entered. I have reconfirmed it at the reception. TV remote did not work to switch off the TV. Was not replaced even after reporting. You are saving on towels. Well, I would rate it as good. But water was leaking in the toilet from the flush. So what is the CO and ? saving you are talking about. The shower hand set is a disaster. No stainer in the washbasin drains, which is unhealthy, and water bubbles up. The position of A/C outlet is right on top of your head when in bed. This makes it really awkward to sleep at night. The window curtains have not been washed for years and are dusty. Seaview restaurant, Well, a lot of improvement is needed to make this place clean and hygienic. Service quality was very poor. Even a fresh brewing coffee machine is missing. The only one good thing I received is a delayed checkout. Thanks for the same.

The food is reasonable.. except that the indian receptionist in the sea view restaurant is very rude and unpleasant, no show of respect. Discriminated us from using the toilet because he thought we are not there to eat. The waiter is however good. The location is good.. but they have to remember that hospitality is very important and fair treatment to all.

I have been trying to contact Mercure Khobar but nobody answrs the phone calls. Even hardly i was connected to the main line and asked them to transfer to the restaurant but at restaurant nobody picks up. How to reserve our seats because when we go walk-in they say need prior reservations. Can Mercure hotel management please look into this issue ?

For the restaurant at Mercure Al Khobar. My friends and I tried their dinner buffet last night and we are so disappointed. Most of the food are VERY SALTY. The management must be aware of this issue since it is not good for your customers/ consumers. However, for the service and location it's 4/5.

I don't know how this hotel rated 5 starts ...poor food quality ,no varaity or options I think they need to get breakfast in a real 5 starts hotel to know the difference ...the only positive is Nice view & location