مراجعة جوجل
Additionally, when I finally received the new room after the half-hour wait, I was met with yet another disappointment. The room had a foul odor and was far from the standard of cleanliness and comfort one would expect from a five-star hotel. It was evident that proper care had not been taken to ensure the room was in a satisfactory condition before my arrival.
Frustrated and dissatisfied, I immediately went back to the reception to seek a solution to this ongoing ordeal. To my disbelief, the receptionist informed me that the only available option was a room with two separate beds. This was not the accommodation I had reserved, and it felt like a half-hearted attempt to rectify the situation.
At this point, feeling let down and without a suitable room to stay in, I made the difficult decision to search for another hotel. It was only after this realization that the receptionist suddenly offered a junior suite as an alternative. However, it had taken an hour of back-and-forth between different rooms, causing unnecessary frustration and inconvenience.
Overall, the service provided by this hotel did not live up to its purported name or classification as a five-star establishment. From the initial mistake of assigning a smoking room to the lack of urgency in addressing the issue and the subsequent disappointment with the alternative room options, my experience was far from satisfactory.
I hope that the management of this hotel takes this feedback seriously and takes the necessary steps to improve their service and ensure that such incidents do not reoccur. As a customer, I expected better treatment and a more seamless and accommodating experience, especially from a reputable hotel of this caliber.
