مراجعة جوجل
I recently had a stay at the Hilton, and unfortunately, it fell short of the stellar reputation this hotel chain is known for. The primary issue stemmed from the hotel staff's professionalism, or lack thereof, which permeated through different aspects of my experience.
On multiple occasions, I found the reception unresponsive when I tried to reach them via phone, which can be frustrating when immediate assistance is needed. Also, it appeared that the valet service was not consistently available. The absence of valet staff at crucial times brought about significant inconvenience, particularly when trying to access my vehicle quickly.
In terms of in-house noise levels, the reception area was the main source of disturbance. The staff were often caught chatting loudly, with their laughter and conversation audible all the way up to the 11th floor. This is quite an impressive feat, though not in a positive sense. It's not uncommon to have some background noise in a bustling hotel, but the high-volume exchanges, especially at night, were far from professional and had an impact on the overall comfort of my stay.
As for the room, it is fair to say that it could benefit from a modernizing refresh. While Hilton often prides itself on the class and quality of its accommodations, the room I stayed in felt somewhat outdated and lacked the contemporary flair you'd expect from a hotel of this caliber.
Furthermore, I found the hotel management to be less than cooperative. Addressing guest concerns should be paramount for any hotel, and unfortunately, it seemed like this crucial aspect was overlooked during my stay.
I have always held Hilton in high regard, but this experience has prompted me to reconsider. I hope the management takes these issues into account for future guests and ensures that Hilton's reputation for quality and excellent customer service remains untarnished.
