Grand Plaza Riyadh

Well….I had a confirmed booking for 3 rooms at this hotel. When I arrived there, they told me it did not exist. I booked directly on their website, with my customer silver account, and it still appears on my profile as confirmed. I even got a survey asking me how the check in went! So please, do not book with them, you might end up homeless.

Although the room itself is satisfactory, the condition of the bed is extremely disappointing. Despite making numerous requests to the reception over the course of three days, asking for either a different room or a replacement bed, I have been informed that the hotel is fully booked and unable to fulfill my request. However, I strongly believe that there must be another available room that they can offer me. Additionally, the internet connection in the hotel is incredibly unreliable.

This is my review as a solo paranoid female traveller Very clean place and it smells nice (altho there was a problem with my bathroom whenever I ran the sink it stank) but overall it didn’t flare up my OCD lol The decorations are maximalist but not in a ghetto way which I found comforting They have toiletries and slippers The bedsheets look new fresh and clean Staff are professional The other customers staying here are mostly business men and girl groups and families which made me feel more comfortable as a woman staying alone there The location is excellent it’s right in the heart of Riyadh and uber drivers didn't have trouble finding it Their breakfast isn't the most versatile or the most delicious but it does its job Definitely will be staying here again for my next visit

Cancelled my reservation the day of after having confirmed twice by email that my late check in (10 pm) was fine. I was stranded at 10 pm in riyad with nowhere to sleep and they did not offer any help.

"Arriving at the hotel utterly exhausted, I was met with conditions that only worsened my state. The rooms were in a deplorable state, with peeling walls and floors that seemed to be 'cleaned' with a filthy mop, leaving them sticky and streaked with unsightly smears. Entering the bathroom felt like stepping into a realm of neglect and decay. The pervasive smell of mold filled the air, making the atmosphere inside the room suffocating. Had I possessed even the slightest energy to lift a finger, I would have immediately sought out different accommodations. Regrettably, my exhaustion bound me to that disappointing space. I strongly advise against staying here; the experience was thoroughly disheartening and distressing."