fantasy hotel 2

Terrible service when it comes to resolving problems. My clothes were left on the floor and the room was like a lagoon. They didn't take any action and even said that the room has a clothes hanger. Now I have to stop doing what I was doing and fold or hang my clothes because otherwise I have to go out NAKED

My girlfriend and I arrived at the motel at 11:50 pm and they said that the room would only be available 40m away as it was by reservation only. We understand perfectly until then, the problem was after the 40m had passed that during the wait the night's stay had already been paid and no one had been sent to clean the area. They asked us to wait inside the garage, after 20m a maid appeared and "cleaned" everything in 5m. When we went up to the room, everything was apparently clean, but when we looked closer, the sheets were dirty, the floor was cracking, probably because of the previous couple, when entering the whirlpool you could feel your foot grabbing the bottom too, clearly because there was no been sanitized and contained residue from the other couple. The bathroom stinks of urine and the "mattress" is also marked with something dry. Due to the wait, the minimum was to deliver the room sanitized. I still pay 400 reais for an overnight stay at Fly but I won't repeat this experience, the organization is indisputable.

VERY TERRIBLE, I requested an overnight stay in the luxury suite with hydromassage, they asked me to pay in advance where it was made immediately, I stayed in the suite for 10 minutes and I verified that it had not gone through the cleaning process where they found dirty sheets, dirty hydromassage, lid the vase with urine among others… I requested my refund and informed that I no longer wanted to stay at the motel, they informed me that the refund would be made on Monday, the 29/05/2023 IT WAS NOT REALIZED, today is the 01/06 and until the moment I'm having problems getting my money back, I don't have any answers on WhatsApp and over the phone they say I have to look at the motel's HR, TERRIBLE SERVICE, TERRIBLE ENVIRONMENT!

I do not recommend, tv does not start, sound does not start, very weak air conditioning, does not have easy access to WiFi or does not have it at all! We had an accident with the hydromassage, I called asking for a cleaning, the staff gave us the squeegee and the cloth for us to clean it was just water that had spilled from the bathtub in large quantities on the floor. Expected much more. The experience was bad.

I had a very bad experience with the accommodation in the super luxury Suite and with the service of the same, small suite, poorly sanitized, disgusting bathtub that I cleaned myself before using it, air conditioning was not working, bluetooth of the stereo did not work, and Tv didn't turn on, receptionists were super rude in solving the problem, they left a box without battery and charger and batteries to try to turn on the TV, expensive value, several constraints, I was charged for something I didn't even use, super arrogant employee and didn't even want to at least try to solve it. Breakfast was served at 11 am, after several charges.