مراجعة جوجل
Bad service (strange in a country like Saudi Arabia) and very poor organisation.
Here my story:
I landed at RUH at 1am ca., I took a taxi and I got to the hotel at 2 am. Here comes the fun part. Another client and I - after 1 hour of trying to understand what was happening - were kicked out of the hotel because they OVERBOOKED it. Faaantastic. We were forced to move to another hotel. Here - after another good half hour of waiting - we found our bedrooms. I finally was able to go to bed at 4am with an alarm set at 6:30am and meetings for the whole following day (consider also the fact that you have to check-out and lose other precious, precious minutes).
Here a bonus: Doubletree staff offered itself to go and pick up my luggage from the other hotel. I said: “Perfect! That’d great”. Of course, when I arrived back at Doubletree at midnight, after a very long day, my bags were not there. I had to go and pick them myself if I wanted to go to sleep at a decent hour.
At the check-out, they asked me nonchalantly if everything was fine and they didn’t even try to settle this very awkward situation they created themselves.
To add insult to injury, this other hotel I was sent to is cheaper. So I lost the difference of the money I paid for the first night on top of the many hours of sleep. Because, yes, i prepaid.
After my many complaints at the check-out, they promised they would have contacted me in the following days to find a kind of settlement. Still nothing here…
This overall signifies an awful value for money: I paid more than €1.400 BEFORE HAND for 3 nights (and this happened).
Is this a 5* hotel? I am not sure at all. What a wretched dent to Hilton’s legacy.
Moral of the story: never do advance payments! ?