فندق وأجنحة دبل تري من هيلتون الرياض الحي المالي

Our company arranged a iftar party in double tree financial district . I am really disappointed from service. They place a food at one place for many hall. When iftar dinnar was open there was long queue. To many people are waiting in queue for thier turn. Dishes were got empty and refilled service not appropriate. Taste also not much good.

Initially checking in in my original booking which is Junior suite. Didn't like it, actually it's normal room not suite by any mean. I called front desk for an upgrade to one bedroom king suite. They agree but I have to wait until the room become ready. I received their call 2 hours later asking me to visit the front desk to complete the payment and change the room since its ready. After the payment process completed, one lady her Name Latifa looks like she is the supervisor, she came to the front desk and told the other lady not to give me the room because she has VIP guest coming and she will want to give him my room which I already paid for. She has the courage to say that in front of my face with no care. Then I had to wait for some time to have another room ready and check in. Room service take forever, very slow. The shower area was not contained, if you take shower then all the toilet will be slipary full of water. Nothing was good at all. The hotel is pricy compare with others but they don't deserve the value paid for. NOT Recommended.

Stayed here for a week and I noticed that a bottle was taken out of my luggage and thrown away!!! When i raised this point with reception and duty manager, all what i got after a week was an email stating: we have done investigation and no one took the bottle. I wonder if the bottle was vanished on its own!!!!

Bad service (strange in a country like Saudi Arabia) and very poor organisation. Here my story: I landed at RUH at 1am ca., I took a taxi and I got to the hotel at 2 am. Here comes the fun part. Another client and I - after 1 hour of trying to understand what was happening - were kicked out of the hotel because they OVERBOOKED it. Faaantastic. We were forced to move to another hotel. Here - after another good half hour of waiting - we found our bedrooms. I finally was able to go to bed at 4am with an alarm set at 6:30am and meetings for the whole following day (consider also the fact that you have to check-out and lose other precious, precious minutes). Here a bonus: Doubletree staff offered itself to go and pick up my luggage from the other hotel. I said: “Perfect! That’d great”. Of course, when I arrived back at Doubletree at midnight, after a very long day, my bags were not there. I had to go and pick them myself if I wanted to go to sleep at a decent hour. At the check-out, they asked me nonchalantly if everything was fine and they didn’t even try to settle this very awkward situation they created themselves. To add insult to injury, this other hotel I was sent to is cheaper. So I lost the difference of the money I paid for the first night on top of the many hours of sleep. Because, yes, i prepaid. After my many complaints at the check-out, they promised they would have contacted me in the following days to find a kind of settlement. Still nothing here… This overall signifies an awful value for money: I paid more than €1.400 BEFORE HAND for 3 nights (and this happened). Is this a 5* hotel? I am not sure at all. What a wretched dent to Hilton’s legacy. Moral of the story: never do advance payments! ?

5 star hotle with out shampoo, body lotion and soap. Even if you request no body response to your request. Poor service first and last