Dorrar Aleiman Royal Hotel (Dar Al Eiman Royal Hotel)

This hotel has gone downhill really badly. I stayed here about 10 years ago then it was 5 stars, I stayed again a few times, last one being 2019 when it had gotten worse and I gave it 3 stars. Now I have given it 1 but would give it 0 if I could. It is a truly dreadful hotel in every aspect, it does not deserve 5 stars at all. Even 3 stars compared to international standards would be generous. The staff are downright rude, they are a bad advert for makkah, the holiest city on earth and yet the worst mannered people in this hotel. From the bellboy to the reception staff no one provides a service, they are just dismissive. The rooms are dated and really bad, stained walls, carpets are dirty, ACs don't work properly, no ventilation, no fresh air. No working phone in the room, the room is not stocked properly. Tiny dated TV screens, dated decor. Bathrooms are old and not clean, mould around. The restaurant is too small, packed out with people, unhygienic, flies, very poor selection, no egg station for breakfast. A truly dreadful experience, avoid if you can.

The beds are lumpy, squeeky, and hard as bricks! We had to repeatedly ask for water, is really weird considering there is a sign in the band they had limits, which is weird when the sign says the water is not suitable for drinking. Wifi is spotty, pictures on the wall are crooked, carpets are stained, and curtains need a good washing. Overall, the room needs updating! Our bathroom sink was leaking water so the bathroom was constanly wet and smelled moldy!

I would avoid next time, first reason we booked mistakenly extra day and repeated requested to amend the booking and refund which was declined rudely eventually and kept the money knowingly it's not legit, anyway that is our fault so we had to pay the price. Secondly, location is great but it's very difficult to get your lugage to the hotel as you have to take two lifts to reach in the hotel which is terrible for some middle age person. Better to stay little far and in the decent hotel where they actually regard the guests and not greedy for the money.

The only good things about this hotel is its room and location which close to masjidil haram. Some staffs are warm-hearted but one is totally rude. I need food claw, but he threw it out from distance right to the food bowl. That’s insane! Never asked about food, extremely poor. If utensils can’t be brought to guest room, have a solution. Why did i should eat without spoon just fork?

bad breakfast, lunch, dinner. can u imagine that i only find sausage, crackers, fried chicken . ✨?? cant handle huge group. no hospitality at all. wifi is bad too. this hotel only have 1 advantage, close to al haram. that all.