Emaar Grand Hotel Makkah (Formerly Dar Al Eiman Grand Hotel)

I found my stay at Emaar Grand Hotel in Makkah to be mediocre. While the location is convenient, I was disappointed by the overall experience. The rooms were average, and the service was not up to my expectations. I gave it 3 stars due to its proximity to important sites, but there's definitely room for improvement.

An accident happened during my stay. A big chunk of the ceiling fell on the floor, thanks God my children were not under it. It could have been a disaster. the Reception response was just to change the room for us as if nothing happened. It was clear that there is a problem in the ceiling before this accident, but it seems that the management don't care too much about people's life. Also WiFi never worked.

We stayed as a family of 8 in August for days in two quadruple rooms. We had a great time. 15-minutes walk from Haram with plenty of restaurants en route.The rooms were clean and room service was reliable. Breakfast was very nice and staff friendly. I would stay here again for Umrah.

I recently had the unfortunate experience of staying at this hotel, and I must say that I am deeply disappointed with both the quality of the room and the level of service I received. From the moment I checked in, it was evident that the staff lacked a sense of responsibility and professionalism. The bathroom was in no better condition, What truly irked me, however, was the abysmal customer service. The staff exhibited a complete lack of empathy and willingness to address my concerns. My attempts to communicate the issues I was facing were met with indifference and dismissive responses. It was as if they couldn't be bothered to attend to their guests' needs. As a paying customer, I expected a certain level of comfort and courtesy, both of which were sorely lacking during my stay. It's clear that this establishment needs to seriously reevaluate its standards and invest in proper training for its staff. I strongly advise anyone considering a stay at this hotel to think twice. The combination of a poorly maintained room and an uncaring attitude from the staff makes for an unpleasant and regrettable experience. I, for one, will not be returning and will be actively discouraging friends and family from choosing this hotel in the futures.

Location wise. Thae Hotel is good But services specially restaurant is the worst I ever had in my life. Food is always bland no taste. Careless staff. Rooms are old no repair work have been done for a long time . And so many other problems.