مراجعة جوجل
Pros:
Great location, walking distance from Istiklal, very nice design, breakfast buffet was great with great service (Israa was our waitress and she was very friendly and welcoming).
Cons:
Lame check-in experience, Kagan the suites section receptionist was rude, didn't honor expedia gold status. We received a room on street level with zero privacy, people walking on the street can literally watch every single detail of the room, so we had to close the curtains 24/7. We also had unfriendly encounter with drain flies in the room.
The passageway between the rooms gets noisy throughout the day, the noise was loud that ot awakened our infant daughter few times.
Overall, this hotel has great potential, but they need to train the reception for better service, and listen more carefully to tenants feedback. The hotel offered me different room in our third day, we were too tiered to pack and unpack at this stage. I hope Hotel management can read this review and work on improving the service, I believe that this hotel can receive easily 5 stars with more attention to the customers.
