Al Mukhtara International Hotel

Room and service 1* location 5*. No towels provided for my entire stay. I asked at reception and nobody sent towels. Bedding was messy and had hair / traces of blood from previous occupants. The sheets wernt cleaned properly. Such a long queue for the lifts which are so slow despite being many . Generally an unpleasant stay but was bearable given the location to the mosque and the fact that every other hotel nearby during Ramadan was super busy and expensive.

We booked through travel agent from England paid in full in advance. I received a confirmation email. On the day off booking, when my family arrived with 2 infant daughters, the hotel told us our room had been given to someone else. We argued but still refused us a room. Poor service rude staff. Avoid this hotel.

Zero ....less than a big zéro in all categories... especially in dirtiness... very very very dirty....very very very bad smelling in the room ! .. maintenance totally absent! No service available! The reception only takes notes when you complain...and they do nothing! DO NOT COME TO THIS HORRIBLE PLACE .

My time at the hotel left much to be desired. The rooms were way dirtier than expected, and the fridge had a not-so-pleasant moldy surprise. Although the lobby smelled heavenly, the rooms were a horror show. Oddly, when we asked about room availability, the receptionist claimed there were none, I was in Bathroom and my wife was sleeping they nook on the door I couldn't answer it they opened the door and walked in and mean time I came out the bathroom I couldn't believe it they can do something like that unbelievable bad experience I will never use them again

If there’s any rate less than 1 star, I would definitely go for it! And to anyone who’s checking the reviews to know about this place, please do believe every single negative comment or review mentioned here. My recent stay at this hotel was incredibly disappointing. The lack of cleanliness was evident in every corner, leaving me questioning the hygiene standards.The biggest disappointment was when I discovered the bed sheets were shockingly dirty, especially in a place that should uphold a certain level of sanctity. What added to the frustration was the apparent dishonesty of the cleaning staff, who seemed to provide false assurances and failed to address the issues at hand, not to mention their non-responsiveness to visitor requests which created an atmosphere of neglect, and the absence of a working phone only exacerbated communication issues. It's disheartening to experience such a lack of transparency and cleanliness in a supposedly accommodating establishment, especially in a place that holds a sense of holiness. The irony reached its peak when, on the last day, the cleaning staff showed up to remind me about check-out. It was a stark contrast to their absence throughout my stay, highlighting their lack of proactive engagement and responsiveness. This inconsistency further underscored the overall frustration and disappointment with the hotel's service. But I’m just wondering if the owners or top managers are aware of what is going on inside?