Open by Doubletree by Hilton Riyadh Al Muroj Business Gate 已验证

Dear Hotel Management, I am writing with a level of frustration and disappointment that is beyond words, following my recent stay at your hotel. The litany of issues I encountered during my visit is utterly intolerable and has left me utterly dismayed. The tardy check-in was a glaring display of incompetence and disregard for your guests' time and expectations. The egregious delay in retrieving our belongings from the parking area added insult to injury. The food quality, if it can even be called that, was disgraceful. Freshness was conspicuously absent, and it is inconceivable that a hotel of your supposed caliber would serve such substandard fare. The cleaning service, or rather the lack thereof, performed two days into our stay was an affront to basic hygiene standards. Your staff's carelessness and neglect for cleanliness is beyond comprehension. I am not merely writing this message to express my disappointment; I am doing so to demand immediate and drastic action. My experience at your hotel was a complete and utter failure of service, and I will not tolerate such a level of ineptitude. I insist that you address these issues with the utmost urgency. Your reputation is hanging by a thread, and it's your responsibility to repair it immediately. I expect an immediate response to this message, detailing the concrete actions you will take to rectify these egregious failures and guarantee a superior experience for future guests. This is not a mere request; it is a stern and non-negotiable demand for radical improvements in your service. Failure to respond adequately will result in my relentless sharing of this nightmarish experience with the widest audience possible.

I stayed at this hotel for two nights at the end of January and I must say it was not a pleasant experience. While my stay at the hotel itself was adequate, a mistake was made by the hotel during check-out which resulted in a double payment. While I understand that mistakes can happen, what has disappointed me the most is the lack of response from the hotel's customer service team. Despite numerous attempts via phone and email, I have yet to receive a resolution to the issue for three months. I had hoped for better service from a reputable hotel chain such as Hilton. It is disheartening to see that the hotel's customer care management has not shown any concern for my predicament. I would appreciate it if the hotel could rectify the mistake and provide me with the refund I am owed.