Open by Doubletree by Hilton Riyadh Al Muroj Business Gate 已验证

I have been a diamond member with Hilton for over 8 years and have stayed at several of their brands. All their hotels around the world are amazing in general. However, I did not have a good experience at this particular DoubleTree hotel. The rooms are great and way cleaner than expected. The service isn’t as good though. I have a flexible booking and was set to arrive at 7pm. Check is usually at 3pm. They emailed me in the morning before even flying to Riyadh asking me to pay the full amount of the reservation or they will cancel my rooms. Their excuse was that they have overbooked the hotel which is not my problem at all. Several emails back and forth, they finally caved in and shut up. Then at check out they ask me to pay 2000 riyals more (~$600) for “extra” on the room at a time I had a coffee downstairs. Then they told me it is for extra room charge. They upgraded me, which I am entitled to as a Diamond member, but then they wanted to charge me the difference. Never seen such unprofessionalism.

Quite a negative experience in few occasions. Latest one was when i was given a room without a window light(window is facing inwards towards the lobby). When i politely asked if there is any opportunity to change rooms, receptionist’s immediately declined me without any consideration, saying they are fully booked. They didn’t check whether maybe the same could be possible the next day or any time during my stay. And this comes to a customer who has at least 30 nights with them in 2 years. Btw I represent a company who provides them 30+ nights per week. After few examples like this, i have decided to leave the hotel and transfer somewhere else. The thing that frustrated me the most was when receptionist told me that i have the right to leave if I don’t like this. Shame

As a professional working in the customer service field, I have a clear understanding of what constitutes acceptable service standards, and it deeply saddens me to inform you that my stay at this hotel establishment fell far short of these expectations. I must highlight the abysmal level of customer service I encountered from the moment I arrived. The receptionist, whose primary responsibility should be to welcome guests and ensure their comfort, was exceptionally rude and unprofessional. Instead of offering a warm greeting or attempting to resolve any issues I had, they resorted to arguing with me in an offensive and disrespectful manner. Such behavior is not only completely unacceptable but also reflects poorly on the reputation of the hotel. It pains me to inform you that the overall level of hospitality and service I experienced during my stay was far below the renowned standards associated with the Hilton chain. As a loyal customer of Hilton hotels, I have come to expect a certain level of excellence in terms of personalized attention, prompt assistance, and a genuine commitment to guest satisfaction. Regrettably, none of these expectations were met during my time at your property. I will never come back here and will not recommend anyone to stay.

Most inconsistent hot water. Have to wait 22 minutes for hot water to finally come through the shower. We are taught in Saudi due to climate water is precious. Clearly not felt that way here. Reception also poorly executed and parking very limited so you can ve searching for ages. Front under renovation which is fine but at least cover it so it's tidy and doesn't look so dirty and filled with dead bugs.