Open by Doubletree by Hilton Riyadh Al Muroj Business Gate 已验证

Normal hotel, however, two things that you may consider before choosing it: 1. Worst wifi you could have 2. The room key gets deactivated every day, you go back to reception to reactivate it again and again The rest is fine, average breakfast, small gym, nothing special

i stayed here twice and both times it was the worst experience of my life with any hotel. the first time i stayed here the AC and water heater were not working and i kept asking them to fix it and they kept ignoring me. when i left the customer service manager called me and promised me a better stay next time i come in and i took her up on her offer. i stayed here again this time and they had to change my room 3 times even though i called them a day in advance to ensure they put me in a room where the water heater and the AC are working and they still put me in rooms with damaged AC and water heater. i also asked them to ensure the cleanliness of the room and bathroom as they were filthy with mold and dust the last time i stayed and they promised me a clean room. i had to deal with the room changes at 11 p.m. even though i asked them to switch my room at 1 p.m. and they left it till the end of the night. when they gave me a new room i went into it with the concierge and as i was unlocking the room door, turns out they gave me a room that someone else was in and i walked in on the man in his UNDERWEAR. when i went to reception they did not take it seriously which concerned me because it could mean that they could give someone else access to my room while i was in there. the room was still dirty the whole time i was there even though i kept asking them to make sure the rooms are clean and the cleaners were just making the bed and leaving not cleaning the bathroom or anything else. this means that the rooms are not being properly cleaned between guests. two of the receptionists were extremely rude to me (one hung up on my face). the stay here was hell. i do NOT recommend this hotel.

I’ve received an invoice from the hotel system with unexpected additional charge to my credit card. Today is February 3rd and it unbelievably incredible this hotel administration didn’t solve my issue, which makes me wonder why ever come back. Extremely frustrated besides the financial damages. … I have checked in on Dec 3rd and checked out on Dec 5th. I have 4 nights charged to my credit card without been even notified about that. I’ve been trying to reach out the hotel and have been ignored. I will make follow up on my rights as consumer.

To be honest, i would advise any individual or company to never stay here. The hotel service and rooms are a disgrace. Most rooms have a bad smell. First day of check in, i was given a room with a very bad smell, it took them a full day to change rooms for me. The new room i got, the ac was initially not working, the hot water is not working and the toilet broke a couple of times. I was then transferred to a 3rd room with a bad smell and filthy chairs. Please note all room edges are filthy and never cleaned .If you put do not disturb, they still come in to clean ur room, and if you put clean my room they forget to change sheets. With all honesty, this hotel is nothing close to comfort, and the worst service i have seen. Would not advise anyone. Closets are also dirty. If you request a manager the staff will lie to you and say he is not here while he is. i can go on and on, long story short, please avoid.

To be honest, i would advise any individual or company to never stay here. The hotel service and rooms are a disgrace. Most rooms have a bad smell. First day of check in, i was given a room with a very bad smell, it took them a full day to change rooms for me. The new room i got, the ac was initially not working, the hot water is not working and the toilet broke a couple of times. I was then transferred to a 3rd room with a bad smell and filthy chairs. Please note all room edges are filthy and never cleaned .If you put do not disturb, they still come in to clean ur room, and if you put clean my room they forget to change sheets. With all honesty, this hotel is nothing close to comfort, and the worst service i have seen. Would not advise anyone. Closets are also dirty. If you request a manager the staff will lie to you and say he is not here while he is. i can go on and on, long story short, please avoid.