Open by Doubletree by Hilton Riyadh Al Muroj Business Gate 已验证

I have been a diamond member with Hilton for over 8 years and have stayed at several of their brands. All their hotels around the world are amazing in general. However, I did not have a good experience at this particular DoubleTree hotel. The rooms are great and way cleaner than expected. The service isn’t as good though. I have a flexible booking and was set to arrive at 7pm. Check is usually at 3pm. They emailed me in the morning before even flying to Riyadh asking me to pay the full amount of the reservation or they will cancel my rooms. Their excuse was that they have overbooked the hotel which is not my problem at all. Several emails back and forth, they finally caved in and shut up. Then at check out they ask me to pay 2000 riyals more (~$600) for “extra” on the room at a time I had a coffee downstairs. Then they told me it is for extra room charge. They upgraded me, which I am entitled to as a Diamond member, but then they wanted to charge me the difference. Never seen such unprofessionalism.

The food and beverage staff is incredible, particularly Isiko and Suresh, and made this place feel like home. The room was clean, although the age on this building is noticeable from some outlets that don't work and falling curtains. The reception staff is generally accommodating and kind. The staff and community really is the selling point of this hotel.

I’ve received an invoice from the hotel system with unexpected additional charge to my credit card. Today is February 3rd and it unbelievably incredible this hotel administration didn’t solve my issue, which makes me wonder why ever come back. Extremely frustrated besides the financial damages. … I have checked in on Dec 3rd and checked out on Dec 5th. I have 4 nights charged to my credit card without been even notified about that. I’ve been trying to reach out the hotel and have been ignored. I will make follow up on my rights as consumer.

To be honest, i would advise any individual or company to never stay here. The hotel service and rooms are a disgrace. Most rooms have a bad smell. First day of check in, i was given a room with a very bad smell, it took them a full day to change rooms for me. The new room i got, the ac was initially not working, the hot water is not working and the toilet broke a couple of times. I was then transferred to a 3rd room with a bad smell and filthy chairs. Please note all room edges are filthy and never cleaned .If you put do not disturb, they still come in to clean ur room, and if you put clean my room they forget to change sheets. With all honesty, this hotel is nothing close to comfort, and the worst service i have seen. Would not advise anyone. Closets are also dirty. If you request a manager the staff will lie to you and say he is not here while he is. i can go on and on, long story short, please avoid.

To be honest, i would advise any individual or company to never stay here. The hotel service and rooms are a disgrace. Most rooms have a bad smell. First day of check in, i was given a room with a very bad smell, it took them a full day to change rooms for me. The new room i got, the ac was initially not working, the hot water is not working and the toilet broke a couple of times. I was then transferred to a 3rd room with a bad smell and filthy chairs. Please note all room edges are filthy and never cleaned .If you put do not disturb, they still come in to clean ur room, and if you put clean my room they forget to change sheets. With all honesty, this hotel is nothing close to comfort, and the worst service i have seen. Would not advise anyone. Closets are also dirty. If you request a manager the staff will lie to you and say he is not here while he is. i can go on and on, long story short, please avoid.