CVK Park Bosphorus Hotel Istanbul

Pros: Great location, walking distance from Istiklal, very nice design, breakfast buffet was great with great service (Israa was our waitress and she was very friendly and welcoming). Cons: Lame check-in experience, Kagan the suites section receptionist was rude, didn't honor expedia gold status. We received a room on street level with zero privacy, people walking on the street can literally watch every single detail of the room, so we had to close the curtains 24/7. We also had unfriendly encounter with drain flies in the room. The passageway between the rooms gets noisy throughout the day, the noise was loud that ot awakened our infant daughter few times. Overall, this hotel has great potential, but they need to train the reception for better service, and listen more carefully to tenants feedback. The hotel offered me different room in our third day, we were too tiered to pack and unpack at this stage. I hope Hotel management can read this review and work on improving the service, I believe that this hotel can receive easily 5 stars with more attention to the customers.

Hotel is very nice. BUT, wireless does not work well in Stella Bar section. Network connects, but browsing is very slow or fails completely. Management tried to help, but could not. When they spoke to the technical department, that department claimed “it’s working” and did not even bother to check directly. It’s an obvious denial of reality and responsibility. Check other reviews - others guests have mentioned this issue. Also, I notice that that hotel tends to copy and paste the same response to customer reviews rather than actually addressing the issues being raised. They should really fix the wireless. Again - other than this the hotel is very nice.

At the Stella Bar Restaurant the food was very ordinary and the orange juice was not fresh. The 9:30pm live music was excellent. I wanted to get up and dance! The prices were through the roof! The ambience of the internal parts of the hotel is breathtaking. The views out to the Strait were superb.