CASTELLO SUITES

A very bad hotel, to be honest, the worst hotel, no services, no cleanliness, and their prices are very high, and it does not even deserve a mattress in the hall. There is not even soap.

The rooms and furniture are very, very old and dilapidated, and there is not even a spoon in them. The cleaning unit is very bad. The behavior of the Saudi brother and the Jordanian manager there is very bad and threatens you that there is a customer who pays more than you. Not to mention the inconvenience today by calling more than once and also ringing the apartment bell if they are not answered by phone. They also made a move. I hope the owner of the apartments pays attention to his employees, as one day they said that you must go out for maintenance on the apartment. By mistake, the Indian worker told us that there is a customer who is taking the apartment at a higher price. I hope whoever reads my comment does not get involved in these apartments. Advice, advice, annoyance, annoyance. The call continues continuously for an hour. They have no problem and they are manipulating the customer. And trying to take him out because there is another customer

The furniture is old and the bedspreads have become yellow and tangled from a lot of washing. The bathroom was not clean. I asked them to clean it. The price is cheap compared to others, but it is great for the level of cleanliness and service.

If you are reading this review, stop searching, congratulation, you just found the best hotel in Crete! Everything about this hotel is just excellent. Everyone, literally everyone, working here is super friendly, views are just awesome, food in the restaurant was the best we have ever tasted, room design and overall atmosphere, top notch. On top of all these, we were offered a free room upgrade, and a birthday cake for my partner. Thank you for making our vacation great!

I can't even begin to describe what an extraordinary experience our stay at Castello Infinity Suites in Agia Pelagia was. From the moment we arrived, it was clear that this would be a trip we would never forget. Diamond Ambassador Suite: Perfection with a View We were fortunate enough to stay in the Diamond Ambassador Suite, and it felt like a slice of paradise. The suite offers an absolutely breathtaking view of the sea, with its expansive terrace and private heated pool. The room itself was a haven of peace and luxury, providing ample space and comfort. Floating Breakfast: A Unique Delight One of the most incredible experiences during our stay was enjoying a floating breakfast in the pool. It's not just a meal; it's an adventure. I wholeheartedly recommend this unique experience to anyone visiting. The Culinary Marvel: A Private 7-Course Dinner We were also fortunate to savor a private 7-course dinner, and it was truly a moment out of time. The culinary genius behind it all is Chef Kostas, whose talent knows no bounds. Each dish was a work of art, and the flavors were out of this world. Bravo, Chef Kostas! Our server, Fideli (if I recall correctly), was delightful, making the evening even more memorable. The Tranquil Spa: A New Level of Relaxation The spa at Castello Infinity Suites is an absolute gem, and it's brand new. We'd like to extend our gratitude to Antonis for the exceptional massage that left us feeling rejuvenated and relaxed. The Heartwarming Hospitality: A Special Thank You A huge thank you goes out to Pela, the hotel manager, whose warm welcome set the tone for our entire stay. The entire staff, from the moment we checked in, made us feel like royalty. It's the people here who truly make all the difference. Every detail of our stay, from the exquisite suite to the remarkable dining experiences, was beyond compare. We have traveled the world, but Castello Infinity Suites stands out as a truly remarkable destination. The beauty of the surroundings, the exceptional service, and the attention to detail make this place a true paradise on Earth. We are grateful for the memories and look forward to returning to this gem on our next trip. Thank you, Castello Infinity Suites, for a stay that exceeded our highest expectations. This is a place we will recommend to all our friends and revisit without a doubt. Warm regards, Aurélia - Fromcolmartothemoon