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Disastrous!
I booked a family iftar and confirmed my reservation on the morning of the same day. On my arrival at their location, i went to reception and asked to give me a table. The receptionist checked and answered there is no table available. I asked him to recheck, but he insisted that it was not available. At the same time, another family approached the reception, and the same answer was given to them. As families continue to arrive, they are rejected by saying the same. In total, around 8-10 families were rejected to get the table, and surprisingly, all of them did a reservation. On getting pressure from families, the receptionist disappeared for 10 minutes. We kept waiting as other people were doing iftar, and the preak of poor ethics, nobody from the hotel staff asked any of us to drink water or break our fast.
Despite, there was no sense of apology from the staff, including the manager, and they were telling you can come another day.
When we insisted, they returned our payment in cash, as it was paid in advance.
The whole scenario took us an hour of argument and debate at the time of iftar without breaking our fast on time along with kids and females.
Iftar buffet has become a business now, and many hotels who don't understand the hospitality business are arranging iftar buffet. Therefore, be cautious to book your iftars, especially when with family or guests.
