Google review
Food is very good but not the same standard as London. But this wasn’t the issue we faced here. We came in for lunch to a completely empty restaurant: acceptable. The ambience was not lively at all, we also ignored this. We started getting critical when we noticed the service not being up to par. After we chose to switch to an indoor table, the staff completely disregarded the fact that our drinks were waiting at the outdoor table, melting in the heat. One of the waitresses did not speak English, and therefore kept smiling at our requests but completely ignoring them: unacceptable. During our meal, the test fire alarm went off and continued ringing for over 7 minutes. It was VERY painful to listen to this for that long, I ended up with a headache resulting in our experience becoming terribly compromised. The staff did not do anything about it, claiming that they tried and it simply wasn’t going off - that is until a CUSTOMER went and simply switched it off himself.
In the midst of all of this sensory disturbance , our main meals took forever to arrive. Our waiter tried to make it up to us to serving us free dessert, which was nice but on our way out nobody bothered to show us to the door or greet us goodbye, with all the reception staff having their faces glued to their phones. Very sad Novikov experience!
For the record, the date cake is amazing.
