Le Méridien Medina

Nice, quiet and clean. Abdulaziz at reception was very friendly and upgraded us to a suite. Shuttle bus available for free

Absolutely abismal, horrible experience, from whatever aspect, name it. Food horrible. Rooms shabby and outdated. Internet wifi patchy - unusable. When asked for a router, they said yes, then 6 hours later nobody supplied. Telephone rung during my DND time. When I called reception, no reply (several times), ten tried to call : room service, switchboard, manager on duty, emergency - NO REPLY ON ANY NUMBER! When I finally got a connection at the reception, and complained that my phone rung as it did during my rest, lady at the reception said that I am lying, and that nobody called. I HAVE NEVER EXPERIENCED SUCH TREATMENT FROM HOTEL STAFF IN 30+ YEARS TRAVELING WORLDWIDE. False advertising - they claim to be multiple star hotel while ONE STAR they have had u til recently, has been removed by the ministry of tourism of Saudi Arabia - now ZERO stars hotel, which is appropriate. AVOID AT ALL COSTS!

This is definitely not a Le Meridan property. It’s rated as 1 star (see photo) although I paid for a 5 star facility. It’s a very old building with broken facade and parking lot in shambles. Having said that rooms are kept decent although you can easily figure out it’s very old. It’s very far from Haram. The buffet is over priced with limited spread. The reception team seems to be overworked and they are not very pleasant to deal with. Overall, I won’t stay her anymore, for the money they are asking you will get a better deal with other operators nearer to the Haram.

I was trying to call them for one hour and nobody answered the phone! This is so bad for a famous hotel!!! If no one going to answer just remove your phone number from google!

2nd stay here. I have seen some improvements. Breakfast was amazing 5 stars. They are really aware of food safety. Staffs are well trained. Best service . Rooms are spacious though furnishing looks outdated but nevertheless the housekeeping is excellent. Always come back to a clean room. Not near masjid haram but they have prompt shuttle service. You can book uber or careem to other place of interests at a reasonable price. For those who want the hype and busy atmosphere of the haram this is not a place for you. Overall am happy with the stay.