Carlton Al Moaibed Hotel

Gathered with my friends for couple of hours. It was acceptable service. Nothing so special.

Extremely disappointed I chose the hotel as it now pops up on IHG group mobile app (it joined a month ago) so thought to give it a go. Arrived at the hotel quite late (1am) after a such long day. Receptionist wasn’t there, later on he turned up without any “welcome”, “thanks for waiting”,.. etc. Took him sometime to find my name, although the hotel seemed really vacant M. Also no instructions given on anything, breakfast etc. There were people meanwhile heavily cleaning the lobby area whilst others are working on the new hotel extension. I had noticed this and the level of service and requested receptionist right away to cancel my other night. A few hours later at 8:10am on a Friday (ie weekend), I woke up from some construction work noise and never managed to sleep. Room telephone barely dials and spent time trying to reach out someone at the hotel. Room service options are limited to 1 food order. Room wasn’t really clean. Honestly, surprised and not surprised the hotel is an IHG member

Extremely disappointed I chose the hotel as it now pops up on IHG group mobile app (it joined a month ago) so thought to give it a go. Arrived at the hotel quite late (1am) after a such long day. Receptionist wasn’t there, later on he turned up without any “welcome”, “thanks for waiting”,.. etc. Took him sometime to find my name, although the hotel seemed really vacant M. Also no instructions given on anything, breakfast etc. There were people meanwhile heavily cleaning the lobby area whilst others are working on the new hotel extension. I had noticed this and the level of service and requested receptionist right away to cancel my other night. A few hours later at 8:10am on a Friday (ie weekend), I woke up from some construction work noise and never managed to sleep. Room telephone barely dials and spent time trying to reach out someone at the hotel. Room service options are limited to 1 food order. Room wasn’t really clean. Honestly, surprised and not surprised the hotel is an IHG member

The worst experience ever. I have made my reservation and it was confirmed, but when I have arrived they told me "we are over booked" and simply said "we can't help you and look for another hotel" knowing that I have had a 4 hour road trip.

We had previously attended a wedding at the Carlton Hotel. The setting is breathtaking, serene, and magnificent. Their accommodations are quite nice and large. The wedding hall is also outstanding with superb cuisine and administration. The hotel's ambience is superior; the lobby is well designed, and the surrounding area is pleasant and relaxing.