Al Mukhtara International Hotel

Room and service 1* location 5*. No towels provided for my entire stay. I asked at reception and nobody sent towels. Bedding was messy and had hair / traces of blood from previous occupants. The sheets wernt cleaned properly. Such a long queue for the lifts which are so slow despite being many . Generally an unpleasant stay but was bearable given the location to the mosque and the fact that every other hotel nearby during Ramadan was super busy and expensive.

The most deceiving hotel interms of service & i’ll explain what I mean in this review. I will also be fair because there is some pros to the hotel such as its location being so close to Masjid Al Haram our beloved Prophet (PBUH) mosque I was able to easily navigate there multiple times for Taraweeh, Dhuhur any Salah. Also it was right beside the shopping mall & all the fast food spots like Al Baik, KFC, Dunkin Donuts. Another good thing is the wifi is amazing wow, with how busy the hotel is you’d think the wifi is slow, but its the fastest Wi-fi I have ever experienced, considering my hotel in Mecca had the worse wifi it didnt even work at all. Horrible. Now the negatives, theres NO AirConditioning in our room and the management was awful about finding a solution they kept sending clueless “repair” guys who would look at the temperature and leave this happened 3 times. The buffet experience.. I never seen a buffet where you get up for another plate and are asked to pay another additional 80SR haha no thank you, scam! BUSY- BUSY BUSY BUSY! You will be waiting atleast 10 minutes for an elevator and it will be full me and my brother had to take 13 flights of stairs!

Not recommended at all. Bads: Dirty carpets Leaking bathrooms No drinking water even after several requests. No tea. No coffee. No iron for pressing clothes. Officially they do not have it. Intercoms are out if order, you need to go to reception yourself to ask anything. Very old television and no batteries in the remote. No prayer mat in the room. Reception very slow and only one person. Goods: Close to Haram Slightly lower price than the rest of the hotels. Free parking

We booked through travel agent from England paid in full in advance. I received a confirmation email. On the day off booking, when my family arrived with 2 infant daughters, the hotel told us our room had been given to someone else. We argued but still refused us a room. Poor service rude staff. Avoid this hotel.

Zero ....less than a big zéro in all categories... especially in dirtiness... very very very dirty....very very very bad smelling in the room ! .. maintenance totally absent! No service available! The reception only takes notes when you complain...and they do nothing! DO NOT COME TO THIS HORRIBLE PLACE .