Google review
My experience was severely marred by lack of customer service and abmysal behavior l and abmysal behavior of a particular guy sitting at reception desk, his name was Abdul aziz.
I like to draw your attention to a particular incident which happened today. Today i got to stay in Swiss international hotel, Al Hamra as my flight was diverted from Riyadh to Damam. Since I'm a frequent traveler and me and my company employees prefer to select a Swiss chain, but to my surprise in this hotel the person sitting on the reception his name was "Abdul Aziz" did not look like a local, talk to us so rudely, impolitely and curtly that me and my colleagues were really surprised that how this is possible that an international hotel chain member sitting at the reception doesn't know how to deal the customer.
As a frequent traveler, I know if the flight is delayed for more than 6 hours the Airline has to provide a hotel and meal. so as we are the customer from Saudi airline and when we asked that beside complimentary hotel is there any meal attached to it. He replied now you are "CRYING" for food. I was astonished that the guy doesn't know how to talk. However, the manager seems to be quite nice.
I wish that HR or hotel owner take this matter serious as it is affecting hotel reputation and try to provide some soft skill training to this guy on " How to deal with customer". As we are loyal customer to the hotel and don't want our loyalty to be go away with such type of incident.
