Ramada by Wyndham Dammam Khaleej Road

I booked a room through Rehlat app and after payment I wanted to confirm my booking details and called the hotel several times for atleast two days. The hotel never answered my call. when I tried to check in directly they did not have my details to check in to the hotel.They said it will be ready a little later and asked me to come after sometime. After 8 hours when I tried to check in again they told me still they did not receive my details but they did get a booking reference under my name. Customer service was not professional especially the manager in charge. They waited 8 hours to let me know that I will not be allowed to check in to the room. Horrible service by the hotel and their staff. They had enough time to call the relevant agent and check with the details which they did not and expected me to do that when I went back to the hotel.I went with my family including 2 small kids. I had to find another place to stay after waiting for than 10 hours. please avoid going here if you want your bookings to be confirmed by call and proper customer service.

Excellent room service , better food , easily available car parking & in general brilliant helpful staff with smiles on faces. During a month long stay ,it was home away from home for me & my wife. More than worth on what we paid for.

Location is good . But poor facilities

We went for a breakfast buffet... 55 riyal per person... quite better but less options.

Nothing to praise with any of the service 1) no duty manager 2) no room service 3 ) no proper customer handling During our stay . From wallet parking started their unprofessional behavior till check out. No air conditioning, water leakage , no cleanliness Even if we ask something it will take more time to response. 3 rooms they had changed for us . Worst ever hotel experience in my all travel history