Palms Lily Hotel Suites

Extremely bad service. They just won't give me my refund. For 4 days I've been trying to call the manager to get my refund. My manager tried to call him. Even his own employees cannot reach him. He just won't answer his phone. I guess he is only in it for the money, huh? Don't book here, they will just take your money and pretend they don't know anything.

Images on aggregator websites are old. The hotel rooms are very worn down, with a desperate need for renovation. Paint peeling from the walls, no shower rail, shower head holders loose and almost falling off, no towel in the room, shower water not hot. The A/C is really loud and its difficult to sleep, plus you can hear the comings and goings of other guest in rooms next door very clearly. Yes its cheap, but Please just pay a little more and stay somewhere better. Otherwise you will regret it!!!!

My second time here, years ago before the pandemic, there was breakfast, now no more. Printer had no ink so they couldn't give invoice for my stay.?

Horrendous. If I could, I will give negative stars to this place. Reasons: 1. No towels (got one towel after requesting - one towel for a booking of 3 adults) 2. No dental kits (not provided even after repeated persistent requests) 3. Phone in the room didn't work. Not fixed even after requests 4. No kettle. Provided a broken one after request. 5. Absolutely empty mini bar - absolutely nothing in it. 6. Rude and entirely unhelpful check-in desk crew and the staff 7. Abject disregard of cleanliness. I am not a health and safety expert - but observed at least 10 health violations (if there are any standards in this country) The place is a plain house of horror when it comes to cleanliness. Seriously needs to be reported to authorities and shut down. Just couldn't stay there - had to change hotels.

If there is an option to give a negative star, will give -5 ? because of there cleaning, bad smell in elevator and rooms, very small bed i.e 10-14 years old kids. Not recommend for any one.