Hilton Garden Inn Tabuk

Was greeted by a friendly person who made me feel welcome. Because of Ramadan, some usual food services would be limited, which was to be expected. One of the employees I must recognize is Omar. He was extremely helpful and friendly and went out of his way several times to assist me. First, by coming to my room to assist with the internet (I did not have the issue again after he contacted tech support for the hotel). Next is when I bought quite a few things from the market shop they have and since he couldn't readily find a bag for me he insisted he have room service bring it up to me (he didn't need to do that but was appreciated). He also made sure my room always had extra water, tea, and sugar as I consumed much tea in the evenings. I was blessed to have Omar helping me throughout my stay. I understand that during Ramadan, food services are constrained. I wish I could have ordered room service. The menu looked wonderful. However, if you were not early to dinner (which was understandably busy), it felt like you were picking through other people's leftovers to find food as nothing seemed to be replaced and they struggled to keep it clean. Management of the restaurant was a little poor, but the staff was trying very hard to assist as needed. But without food, it's hard to add to the service. After I few days, I found it difficult to have an appetite to eat in the evenings. If you do not have a Saudi phone number, you can not use their local food delivery app. I opted to use Careem to drive to dinner locations. Breakfast, however, was more pleasant. Chef Naved and Arbin were very attentive and tried to find ways to provide breakfast a little better than the norm as it was limited. It is a beautiful hotel, the rooms were very nice. The water was hot, shower pressure was a little low, and even though I saw some people complain about the noise of the AC, the fan speed can be controlled. I opted to keep the fan high as I love to sleep with the noise, and it was perfect for me. The AC did struggle a bit to maintain a constant temperature in the room, and I found myself kicking off the covers and covering up many times in the night. The hotel is not really close to anything that's within a reasonable walking distance for me. The Swiss In Tabuk is probably the best for that, but nothing was open during daylight hours anyway. Oh, I saw where people had mentioned a smoke smell since they do have smoking rooms here. I was on a non-smoking floor and smelled nothing. I'm a bit hypersensitive to that smell and only smelled it on some employees (after dark, of course). I would love to come back and stay at this hotel. I'm sure most of my very small issues will not be a problem after Ramadan, and even still the comfort and hospitality I experienced were excellent. Thank you for having me at this hotel. God bless!

The service in this hotel is first class. The staff were excellent and could not do enough to help. An excellent hotel.

One of the best Hotels not only in Tabuk but in Saudi Arabia in its category. I was delighted by every interaction with them. Their staff are the best. I haven't experienced such a good customer care anywhere else. Breakfast was awesome. The waiter named Hassa in the garden restaurant was very well trained and he served to uis best. The staff in the reception are very friendly and very customer focused, well trained how to interact with customers. Rooms are spacious, interior was very nice overall it was a great customer experience. If anyone is going to Tabuk, I would recommend stay in Hilton Garden Inn Tabuk.

Was very disappointed. Rooms were smokey, beds were too hard while pillows were too soft, showers water pressure was poor, the toiletries weren't brand new but were used, the toilet paper was low quality. The websites photos of the pool are very deceptive as well. The walls around the pool are very tall so the pool gets no light. Also, the hotels location is pretty poor.

Back again... still GREAT service, STAFF very friendly and helpful. Kitchen Manager and Chef especially helpful. Front receptionists were also helpful. The laundry room was very nice but lacks a sink.