Grand East Hotel

Good location, great view, great service, good food Room wasn't up to expectations, not comfortable mattress, loud AC voice, we had to call for maintenance twice, bathroom lowers the room standards, As for reception staff Rawan is such a helpful and amazing, very cooperative and easy to talk to as she makes things really smooth, There is a guy on reception has some gray hair, he has an attitude, uncooperative and non-friendly i actually feel irritated when i see him on desk. All in all it was good stay, would do again but please improve bathrooms.

Very good stay thanks to Rawan she was very helpful and kind on my both 2 stays and also on B shift Jafaar was very helpfull and kind, most of the the front office team were kind . Food was delcious Quality and vairty of breakfast item . Only one thing , The Ac is bit noisy as we have changed our room but still noisy even the van was turned off .

A hotel by the Dead Sea, with a beautiful exterior and interior. Some things in the rooms would need to be renovated, especially in the bathrooms. The staff was nice and helpful. The food was tasty, but the staff could not handle the rush of guests, especially during dinner. They have an amazing belly dancer on the evening program

We did not get to experience the rooms, as we went for the lunch and swim experience. The hotel has a total of 4 pools, one exclusively for ladies. The dead sea private beach front is massive and not busy. Mud, beach loungers, towels and shower facilities are available for use without any extra charge. The buffet food selection was alright. There is an option for all different diets, i.e. vegetarian, etc. The drinks are not included and will be an extra charge. The shower facilities can use a lot of improvement. Shower gels and shampoo are not available. Overall, a good place to experience the Dead Sea.

My recent day use experience at this resort was far from enjoyable, and I feel compelled to share my disappointment. I had expected a relaxing day in a beautiful setting, but unfortunately, it turned out to be quite the opposite. First and foremost, the reciption reception when I have asked him , if they have shampoos in the shower he confirmed that and unfortunately there were no shampoos or water in the showers and the showers were so dirty. Once inside the resort, I was disappointed to find that the facilities were overcrowded. It was nearly impossible to find a comfortable spot by the pool or on the beach, as every available lounger and chair seemed to be taken. It was clear that the resort had oversold their day use passes, leading to an uncomfortable and crowded environment. The service was also lacking. It took an incredibly long time to get the attention of a staff member to place an order for food and drinks. When the order finally arrived, it was cold, and some items were missing. It was frustrating to pay premium prices for such a subpar experience. Furthermore, the overall cleanliness of the resort left much to be desired. The restrooms were dirty and poorly maintained, and I couldn't help but notice litter around the pool area. It felt like the staff was struggling to keep up with the mess caused by the large number of guests. and the resturant manager told me the soda drinks are not included in the open buffet and the receptionist did not tell me that and they have charged me 35$ per person. they asked for 4$ for soda can. and the resturant manager was so rude in his way to deal with the resort customers. The worst part of the day was the lack of respect to the tourist (females) I was with a tourist females and the resort employees were commenting on her and stairing at her, so I won't recommend any female to use this resort either you are tourist or local there is a lack of ethics. I have staired at the employees so they will know I am mad and to let them know stop commenting because I am local and I do understand what they are saying. In conclusion, my day use experience at this resort was a major disappointment. I had expected a serene and enjoyable day, but it was marred by overcrowding, poor service, and a lack of attention to detail. I hope that the resort can improve its day use operations in the future to provide a more pleasant experience for its guests.