Google review
It’s really old
And super dirty
Our tour switched to this hotel without telling us in advance so we ended up having to stay here for 3 nights. Carpets are filthy - never vacuumed or any room service provided during our stay.
The room service people knock very loudly and open the door as they will with the main cards during day of check out with no patience or consideration that women could be inside.
Bathrooms are also extremely old and grimy.
Breakfast is basic - 2-3 main items including sausages and eggs and bread.
The door cards provided do not work and most door locks are broken. If your card doesn’t work , you’ll have to go to the reception each time to get it sorted out.
It’s about a 6-7 min walk to the haram which is literally the only good thing about it.
There is a nice restaurant right beside it.
Also forgot to mention, the lifts take centuries. There are so many people and so much movement that it is impossible to get a lift to go down/up for a good 10-15 mins each time.
I’m shocked to see this poor standard of hygiene and how there is NO upkeep of the hotel whatsoever. Just because people will stay because of umrah and hajj does not mean any hotel chain should take advantage and make customers live in filth.
