Courtyard Riyadh Olaya

Very bad customer service and staff ! staying in for Ramadan . They only carry Marriott name to spoil the reputation. for a fasting guest no entry for Iftar . This is in a place more than 40% food is wasted in ramadan. whats the point of iftar when you can’t serve the inhouse guest ???? don’t come here

I love staying in this hotel on my business trips. The rooms are spacious the service is excellent the staff are wonderful. Honestly, it has been my go to for the past few trips , i am not thinking of booking in a different hotel.

Horrible service and frauds. I can’t make it any better. When I arrived at 0700 nothing was ready even though I booked the suite from the day before. After insisting on a room, I got a temporary room to stay in after an hour. That was not a suite. It was a standard room. I waited for two hours to get my room, and finally went to my meeting. When I came back 2 hours later the suite I booked still wasn’t ready (a junior suite) and they offered me three “upgrades “: one smoking kind size, and two non smoking Queen size beds. The junior suite with a king size wasn’t ready. I accepted and asked for the key. The guy at front desk explained that he couldn’t give me a key since then the room key for the other room would be cancelled. He offered to send someone up with the keys 5 minutes later. They never did. When I called after an hour, again it would be 5 minutes . I waited another hour and then I checked out. Two days later they charged for the full amount of the suite I never got. After complaining with Marriott, they promised to refund the difference for the “standard room”. Obviously, they never did. I asked Amex to cancel. I would not recommend my worse enemy to stay here. I’m a Platinum Ambassador at Marriott and have never offered experienced such bad service.

The hotel is well kept and the service team is great. The reception staff could smile a bit and be a little more welcoming. As a Gold Bonvoy member I would at least expect a smile when checking in. Housekeeping does a great job with the rooms and the overall property. The location is on Olaya which is a busy street which also is accessible to many food and shopping destinations.

Excellent Hotel and staff close to the heart of Riyadh. Large modern rooms with tea/coffee making facilities with 2 double beds (at least our room had this). Very good reception staff and the breakfast caters for all tastes. Delicious. Well recommended.