Al Dakkah by Duniaty Hall - The Venue Hotel - Djeddah [Ramadan] Non réclamés

Luxurious and unforgettable stay by the sea.simply stunning Exceptional service provided by a great team from front desk passing by house keeping team. Special thanks to Staff Member ( Ahlam ) for her outstanding hospitality and helping to provide me and my family the best possible service.

The hotel is gorgeous with an excellent location very close to the Corniche, we had a great time, and the room was very clean and tidy. The staff is amazing so thank you all. The a/c must be maintained and adjusted, it does not work well; the tea bags, coffee, milk, and water must be checked and served every day not only on the first day.

Very good location. A bit dated and need renovation. Gym is very good especially the equipment is very high end. However, don't think it has been used or maintained much as a result some of the equipments are starting to rust. Suggest it's maintained properly.

The service, the room, the breakfast, everything was on point and amazing. From the A/C not working and having the front desk send someone up at 3am is what I call good service. Their was such a huge variety to choose from when it came to breakfast. It was absolutely 💯 delicious and something I look forward to every morning.

Unfortunately, my recent stay at this hotel was disappointing, and I never expected such poor service. Here's a detailed review of my experience: 1. Check-in: It took approximately 15 minutes to check in because there was only one person at the front desk. Furthermore, they didn't make any effort to expedite my check-in process, unlike other hotels. To my surprise, I was informed about ongoing maintenance, which Agoda should have notified me about. However, I never received any such notification. Despite my explanation, the staff member didn't seem concerned, leaving me with no choice but to proceed with check-in. 2. Room: The room lacked a coffee machine, and the towels provided were of poor quality. Upon inquiry with room service, I was told that coffee machines are available only in certain rooms, which was unexpected. 3. During my stay: On the second day, I received a notice that the AC system would undergo maintenance, resulting in a 10-hour shutdown during the night. This inconvenience made me uncomfortable, prompting me to leave the hotel with my luggage. 4. Check-out: The check-out process was smooth, occurring around 22:40. However, when I shared my experiences with the front desk, they offered only a perfunctory apology and failed to take any steps to address my concerns. Overall, while the hotel is clean and well-located, its service like a two-star hotel (if not worse). I would not recommend it for occasions requiring a more memorable experience.