Restaurante americano Rustic Grill - Makkah No reclamado

Food is excellent love it will highly recommend to anyone and will definitely go there again while I'm in Saudi Arabia

Best restaurant I have been to in Makkah and fantastic service. The roca salad, grilled chicken and ribs all tasted delicious. Inshallah this place will have a lot of business.

Best ribs in town , thanks a-million for Raed and Saher for wonderful services , i wanted to dine in I called and made order one hour before closing time and by the time I got there everything was ready

I am a regular customer of this chain and I must say that the service level at the Makkah branch is very poor. Every time we go there, we have to remind them to bring proper knives and forks for steaks, but they always bring plastic ones. On my last visit, the waiter refused to bring a steak knife and said they only had one (we ordered 3 stakes). When I complained to another waiter, he brought me three knives but only two forks. When I finally complained to the manager, he simply said that their customers were satisfied with plastic knives. I asked him if he had ever eaten a steak with a plastic knife, but he replied that he doesn't eat steaks. This is the worst level of customer service I have ever experienced, and I eat at fine-dining restaurants twice a week. My usual bill at this restaurant is between SAR400 and 700 each time. I came here because I like stakes and it's near to my home. I bring all my guests here but considering their lack of interest in really serving the customers, I have to find a better alternative. I hope the restaurant owners see this message and take action against their unprofessional employees and managers (Makkah branch) who are ruining their investment and reputation.

Their service level is very poor. We have to remind them every time we go there to bring proper knife and fork with stakes but they always bring plastic knife and stake. Last time the waiter refuse to bring stake knife and said: Sorry, we only have one. After that I went to another waiter to complain and he brought me 4 more knifes but only 2 forks. When I complained to the manager, he said that sorry, our customers are satisfied with plastic knife. I asked him have you ever eaten stake with plastic knife, to which he replied, I do not eat stakes. This is honestly the worst level of customer service I have ever seen in my entire life. (I do fine dines twice a week) I wish the restaurant owners can see my message and take action against their employees and managers who are ruining their investment and reputation but their unprofessional attitude.