Marriott Executive Apartments Riyadh, Convention Center

There is no credibility in reservations, as my discounted and confirmed reservation was canceled by them, one night before the day of reservation.. When I contacted them to find out the reasons for the cancellation, was not clarified to me.. I asked to contact the manager on duty to find out the reasons for the cancellation, but he was not available.. and I was transferred to rooms manager.. He stated that there is a possibility that there is a miscommunication between the reservations department and the hotel, because of that we canceled your reservation. and this is an illogical reason.

It was way past 4pm and our room was still not ready. Extremely frustrating especially after being on the road for 3 plus hours. Judging from the incorrect name on the TV screen, they must have given ours to another customer, which explains the tardiness. Very, very outdated interior. We've been a long standing client with the Marriott brand and have visited many Marriott locations worldwide. Sorry Marriott, think we're gonna spend our hard earned money in the future elsewhere.

Marriott rocks! Incredibly spacious suites, fully equipped kitchens, in-room washers, superb housekeeping staff, including my favorite, Opo, whose supervisor, Gopal, follows up to ensure you receive top notch service. Complimentary breakfast overseen by chef Sharwan with an endless array of fresh and made to order food choices, MTO hot drinks (latte/cappuccino/hot chocolate) super-attentive wait staff, including Fahad, Jayson, Smile and Tio who wait on each customer as if you were royalty. Khan and Adnan are first class doormen and will take care of each detail making your stay a five-star experience. The rooftop amenities include a pool, hot tub, sauna, steam room and a panoramic view of Riyadh’s distinctive skyline including a breathtaking view of the Kingdom Center Sky Bridge. This is my second stay here visiting my husband this year and the level of service has been consistently top notch. The employees clearly take pride in their work which exemplifies the excellent level of service Marriott is known for.

The service here was excellent and epitomizes the reputation of a 5 Star hotel. We enjoyed our time here. I would like to make special thanks for the staff adding a feather topper to the bed and to Abdulrahim for all of his assistance.

We witnessed a dead body on the ground (fifth day of stay) when we drove around the apartments to park in the garage. Either the man jumped or was pushed out the window of the 10th/ 11th story window. Regardless the hotel staff didn't come to check on us to see if we were ok. I received one call in the evening saying don't discuss with anyone and everything will be alright. Talking to Marriott they said sorry that we witnessed that and discuss with therapist. The pillows are horrible as they compressed as flat as a pancake and I had to pile all four pillows together to get any sleep. My room faced the lobby light where you walk in from so had to keep the curtains closed most of the time as the light was too bright. The hotel is across from a medical hospital so all I heard were sirens and honking all evening. Near the end of my 32 day stay the bathroom was leaking water from the vent. An engineer came by to fix it but it started again that night leaking all over the bathroom floor. I wouldn't recommend this apartment and will not stay here for future stays. Besides that, having a kitchen was nice, the cleaning and breakfast staff were very friendly thus the one star.