Revisión de Google
Disappointing Experience: A Review of Al Mukhtara Tower Hotel
Rating: ⭐
My recent stay at Al Mukhtara Tower Hotel was nothing short of disappointing. Despite its promising facade, the reality was far from satisfactory.
Firstly, the lack of functional WiFi was a major inconvenience. Despite several complaints to the receptionist, the issue remained unresolved throughout my four-day stay. It's unacceptable for a modern hotel to advertise WiFi without ensuring it works reliably.
The elevator situation was equally frustrating. With three lifts available, it was baffling to encounter frequent malfunctions and broken switches. This not only inconvenienced guests but also posed potential safety hazards.
Additionally, the blame-shifting culture among employees was concerning. Instead of taking responsibility for issues, they pointed fingers at their employers, further eroding trust in the hotel's management.
Furthermore, the absence of complimentary drinking water was unexpected and unwelcome. Guests shouldn't have to pay for basic amenities like water, especially considering the price of accommodation.
Moreover, the location's inconvenience, requiring a 10-minute walk to reach the Masjid Nabawi, added to the overall dissatisfaction with the experience.
In conclusion, I cannot recommend Al Mukhtara Tower Hotel to anyone based on my experience. The combination of non-functional amenities, poor maintenance, and lack of hospitality make it an unsuitable choice for accommodation. Management needs to address these issues promptly to improve guest satisfaction.